Services that guarantee unforgettable trips
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What we offer
We respond effectively to any circumstance before, during and after the trip.
Assistance
Ongoing support from travel experts
Attention
24/7 service and response
Innovation
The best processing and management technology
Team
Team in constant training and evolution
Services linked to travel insurance
We manage each case from start to finish to offer an excellent service.
Integral handling of claims
- In-house processing team, experts in services.
- Shorter resolution times.
- A single agent for each case, from start to finish.
- In contact with handler, insured, agent and insurance company.
+26k claims
SLA 2 contacts
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International medical assistance
- Experts in the coordination and management of travel incidents.
- 24-hour in-house medical support from our headquarters in Madrid.
- Direct management of assistance.
- Telemedicine: immediate request, video consultation and prescription.
+16k assists
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Attention to companies and travelers
- Advice and assistance during the hiring process.
- Direct multichannel contact with companies: telephone, express chat and direct messaging.
- Technical support before, during and after the trip.
+25k calls
Our figures
Data for the year 2022
3.2M
Insured each year
220k
Calls answered
16k
Worldwide assistance
26k
Claims reimbursed
Servisegur exclusive services
We guarantee total peace of mind at all stages of the trip.
Attention and advice to travelers
We work with the protocols and performance levels established by our clients.
- We meet the needs of our clients and their travelers.
- Visas, embassies, mobility restrictions, incidents at destination.
- We integrate our services with agency and tour operator systems.
- We offer a personalized premium service.
Express claims management
In case the traveler suffers a delay, cancellation, overbooking or missed flight connections:
- We advance the indemnity corresponding to the claim.
- We compensate the traveler in less than 72 hours, paying the amount.
- We take care of the complaint process with the airline.
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Lost luggage recovery
In case of loss of checked baggage on a flight:
- We search and locate the luggage
- We follow up until the luggage is delivered
- We activate the insurance baggage guarantees
Travel services for life
Contact our team
Contact our team