Services designed by travel and destination specialists
Why choose our services?
Global medical assistance
The traveler is provided with worldwide medical assistance, telemedicine and repatriation if needed.
Agile resolution of unforeseen events
We manage incidents quickly, reducing the operational burden on your team.
24/7 multilingual support
Constant support in several languages, acting as an extension of your business.
High knowledge of the sector
More than 30 years understanding tourism to offer specialized solutions.
Services that support your business at every stage of your customer's journey
Offer your clients the best preparation before their trip.
Specialized advice with immediate digital channels.
Personalized attention by an expert team to choose the best insurance.
Policy modification and ongoing advice.
24/7 assistance in the traveler's language, to provide ongoing support.
Comprehensive assistance for your travelers at any destination
Global medical care such as telemedicine, home physicians, hospitalization and repatriation.
Comprehensive 24/7 assistance in multiple languages resolving any incident during the trip.
Incident management with airlines (cancellations, delays, etc.), accommodations, transfers, excursions and documentation.
Baggage protection with proactive bag search and retrieval.
Access to lounges due to flight delays.
Cybersecurity and digital protection of devices and identity during travel.
Legal protection such as legal advice on visas, travel with minors, pets or legal questions.
We manage incidents in an agile way.
Digital and personalized claims management with fast resolution times.
Refunds for cancellations, transportation problems, baggage or medical assistance.
Physiotherapy and nursing services at home to recover from injuries or ailments.
Specialized legal support to manage pending procedures.
We guarantee total peace of mind at all stages of the trip.
Pre-travel advice, designed to offer solutions tailored to each traveler
Personalized attention in the choice and contracting of our services.
Policy modifications with direct coordination with the client.
Immediate digital consulting in multiple channels.
24/7 support in multiple languages to resolve any doubts before starting the trip.
Comprehensive medical assistance during the trip
Global medical network with telemedicine, outpatient visits and home visits.
Accompanied hospitalization and repatriation, including medicalized aircraft worldwide.
Constant follow-up by our team during hospital procedures.
Management of early return or extension of stay when the situation requires it.
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Comprehensive incident management
Multi-channel attention before, during and after the trip.
Centralized management of incidents: flights, accommodations, baggage, documentation or theft.
Digital case history: complete tracking of each incident.
We attend on behalf of your business, managing each incident with the language and protocol that corresponds to it.
Advice and resolution in a single call.
24/7 service in 5 languages, with agents available around the clock.
Proactive tracing and baggage handling that goes beyond a simple claim
Advanced search procedure to locate luggage.
Direct contact with any airline and operator to accelerate recovery.
Complete tracking and recording of the case with updated information for the client.
Response to flight delays and cancellations
Advance of indemnity, preventing the traveler from assuming costs while awaiting resolution.
Direct coordination with the airline to manage the delay or incident.
Advice and personalized attention on the best alternatives in the event of delay.
Improving the airport experience by offering lounge access in the event of flight delays
Travelers check in for their flights and get free lounge access for delays of more than 60 minutes.
Automatic activation via notification and QR code on your cell phone.
Alternative reimbursement up to 60 € if no VIP lounge is available.
Premium spaces to make the wait more comfortable: beverages, snacks and connectivity.
Fast and digital claims management, with personalized attention from start to finish.
100% digital, integrated and continuous process in a single platform that speeds up the processing.
Single case handler for maximum customization and detail tracking.
Prompt refunds for cancellations, medical incidents, transportation or baggage problems.
Unbeatable resolution times in the industry.
Extension of medical coverage after the trip
Rehabilitating physiotherapy sessions at home or in concerted centers.
Home nursing care for cures, injections and basic care.
Psychological and veterinary services by telephone.
Rapid coordination to ensure care within 6 to 72 hours of request.
Legal support before, during and after the trip
Specialized legal advice for incidents such as visas, travel with minors, accidents abroad or death of family members.
Drafting of extrajudicial documents for claims and communications.
Legal defense in proceedings for illegal occupation of housing.
Drafting of hereditary or living wills with full coordination with the notary's office.
Personal cybersecurity, to protect the traveler's identity and devices during the entire trip.
24h assistance in systems configuration to prevent risks.
Vulnerability analysis to detect risks in navigation.
Digital surveillance against account theft, impersonation or leaks.
Mobile antivirus with license included for the traveler's device.
Always pursuing excellence in our sector
Flexible services that cover everything from health to travel incidents, maintaining excellence in times of uncertainty.
A specialized team that accompanies you at all times and digital tools that streamline management.
We are part of a group of experts in global solutions for travel risks, offering answers adapted to each destination.
Frequently Asked Questions
How does Servisegur ensure fast and efficient service?
How does Servisegur facilitate claims management?
How does the Atlantigo Group influence the excellence of Servisegur's service?
Can I modify my policy after I have taken it out?
